Description: Preface PART 1. FOUNDATIONS OF INTERPERSONAL COMMUNICATIONChapter 1. Interpersonal Process 1.1 Why We Communicate Physical Needs Identity Needs Social Needs Practical Needs 1.2 The Communication Process Early Models of Communication Insights from the Transactional Communication Model Communication Principles Communication Misconceptions 1.3 What Makes Communication Interpersonal? Defining Interpersonal Communication Interpersonal and Impersonal Communication: A Matter of Balance 1.4 Communication Competence Principles of Communication Competence Characteristics of Competent Communication CHECK YOUR UNDERSTANDING KEY TERMS ACTIVITIES FEATURESWATCH AND DISCUSS: " WATCH AND DISCUSS: " AT WORK: Telling STAR Stories in Job Interviews WATCH AND DISCUSS:

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